Packaging & Shipping
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Buyer Reading
1) Please be noted that the price in our website is merely the
reference price and the actual one is subject to our final
confirmation!
2) Any problem, requirement and suggestion, please contact us
freely, we'd be very pleased to be at your side.
Company Information:
Q: Do you produce all the products yourselves?
Yes, we have our own Solar Panel Factory, all the products we are
selling are designed and manufactured by ourselves.
Battery:
Q: How long is the life-span for solar lighting product?
Usually it is 2 years. However it is about 5 years by replacing the
battery.
Q: Battery is a sensitive goods, is there any difficult to ship the
samples by courier or by air?
Please rest assured that we have partnership with excellent
shipping forwarder, therefore we can promise fast & smooth
delivery.
Q: What is the application for your product?
They can apply to home lighting, phone charging, camping, reading,
outdoor sports lighting ect.
CQC Department:
Q:How is your Quality Control?
We specialized in solar lighting products for 10 years, the quality
of the products are pass strict inspection, and we have one year
warranty!
How is your Products Control?
Test and quality assurance. Our defective rate is 0.2% .Customer
could purchase our products with safety.
Customer Service
Q. How is the after sales service?
A huge team which is in charge of after-sales service, also a
service hotline dealing with the complains and feedback s from
buyers..
Q. How can you guarantee the exclusive sale for OEM & ODM service?
Product mould contract, non-disclosure agreement, exclusive sale
agreement will be signed before starting the OEM & ODM project.
Q. How to apply refund?
A. Once the PI has been confirmed and ordered goods are ready, a
refund will not available for a canceled order. But a refund would
back to you in time the case that we could not offer the products
required in stock due to the shortage or unavailability.
Q. Can I come visit your showroom and ffactory?
1) Welcome to visit our office and shop directly before
establishing long-term business relationship.
2) We'd very like to help you book the hotel and pick you up from
the airport, or the railway station. Please inform us if you have
any scheduling in China.
3) Many clients from USA, UK, Germany, Saudi Arab, France, Russia
etc has paid a visit in our showroom, so now, is your turn?
